Your 24-7 Rapid Response system has a warranty and support from Monday to Friday during business hours and free updates for a year since the purchase date.
Due to the importance of having a contingency plan in case of an emergency, we are at your disposal to help you to create your own plan.
We must be prepared; we shouldn’t think “this will not happen to me”. You should have at your disposal all the information you require to know how to proceed in the event of an emergency in your monitoring central system as quickly and efficiently as possible.
Your Annual 24-7 Rapid Response support plan should always be active; with your customer number and password, you are able to access tickets and chat with our Support Department online.